We have a 10-day  smooth and hassle-free return/exchange policy, which means you have 10 days after receiving your item to request a return/exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at our WhatsApp number (+92334-0633270). If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at our WhatsApp number (+923340633270)

1: Replacement

• In case of change of mind by the customer
Customer is required to return the product him/herself to us via courier on his/her own expense or by any other means. Once the product reaches our office, only then a replacement will be processed. All the relevant information regarding the parcel such as sender name, courier company, tracking number, and courier should be clearly mentioned from the customer's side so we can keep track of it.

The replacement will be shipped after clearing the price difference, if the replacement order is less of the original product we'll transfer the difference, if it's more the extra amount will be on cash on delivery or via bank transfer.

• In case of faulted product

In case of minor faults, if the customer agrees, we'll offer the customer an appropriate discount

If the fault/damage is such that the product is not usable we'll replace the order completely free of charge.

-> If we request the customer to send the parcel back, we'll share the delivery charges in customers account (post office 250/-)

2: Refund

Refund is only available in a case where a customer receives a faulted dress and we don't have a replacement available for that same article.

In special cases, if the return is accepted for a refund by the complaint department, payment will be transferred to customer account within week.

3: Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

4: Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5: Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 5-7 days for a refund/exchange to be processed.